Management Innovation: Internal Operations

Recognizes outstanding innovation in internal operations management to strengthen agency operations and achieve strategic objectives.

Judging Criteria

Management Innovation entries will be judged on the degree to which they:

  • Are innovative
  • Are replicable
  • Respond to a management challenge or opportunity
  • Achieve measurable improvements in agency operations
  • Provide benefits that outweigh costs
  • Demonstrate effective use of resources
  • Achieve strategic objectives

If you have questions, please email awards@ncsha.org or call 202-624-7710.

2020 Winner

Ohio Housing Finance Agency

2020 Entries

Colorado Housing and Finance Authority:
Real Life. Real Fun. – Compliance and Ethics in Action

In 2019, CHFA’s Compliance Department made mandatory training fun, with the Ethics and Compliance Campaign: “Real Life. Real Fun.” The campaign consisted of interactive games played throughout the year: a photo contest, a crossword puzzle, a coloring book, and an interactive art show. These games gave staff an opportunity to get hands-on, think creatively, and have some fun. Each game had a "real life" element to help staff understand the roles compliance and ethics play in their work life.

Connecticut Housing Finance Authority:
Creation of Primex Team

CHFA’s Lean program has evolved from a focus on large process improvements efforts addressed through Kaizen events to a focus on short-term projects that provide a significant impact in enhancing core- competencies for the business. The new initiative called “PRIMEX” (which stands for Process Improvement Experts) is steered by a cross-functional team who actively seeks input from staff members and fosters interdepartmental engagement through process improvement efforts.

MassHousing:
Innovation Team

MassHousing’s Innovation Team is an inter-disciplinary and inter-departmental team dedicated to using policy research, analysis, and recommendations to expand affordable housing in the Commonwealth of Massachusetts.

Ohio Housing Finance Agency:
Qualified Allocation Plan Interactive Maps

The competitive criteria and requirements outlined in OHFA's Qualified Allocation Plan help ensure that the applications OHFA funds meet the needs of low-income Ohioans and creates thriving communities. Writing a QAP that meets these goals is complex. Unfortunately, this process inherently involved a lack of data standardization and clarity. OHFA created a better functioning method to improve the application, scoring, and decision-making process.

Pennsylvania Housing Finance Agency:
Training Made Simple: How-To Video Series

The Pennsylvania Housing Finance Agency’s Housing Management Division created a series of How-To Videos to provide training and support to agency-financed projects. The ongoing web series provides detailed instructions on processes and procedures that are commonly utilized by property personnel. The videos are easily accessible via YouTube or the agency website. In an effort to expand our support at the site level while effectively managing our time, the How-To Web Series is a useful resource.

Wyoming Community Development Authority:
WCDA Board of Directors Orientation

The Wyoming Community Development Authority (WCDA) creatively designed the ultimate Board of Directors Orientation for onboarding all new Board Members. Rather than the tedious paper packet that is heavy and difficult to understand, we wanted to put a fun spin on our orientation. Welcome to our 2020 Board of Directors Orientation presentation!