Management Innovation: Technology

Recognizes outstanding innovation in the use of technology to strengthen agency operations and achieve strategic objectives.

Judging Criteria

Management Innovation entries will be judged on the degree to which they:

  • Are innovative
  • Are replicable
  • Respond to a management challenge or opportunity
  • Achieve measurable improvements in agency operations
  • Provide benefits that outweigh costs
  • Demonstrate effective use of resources
  • Achieve strategic objectives

If you have questions, please email awards@ncsha.org or call 202-624-7710.

2020 Winner

Ohio Housing Finance Agency

2020 Entries

Nebraska Investment Finance Authority:
A Mighty Task – Repurposing Technology

The COVID–19 pandemic came on the heels of historic flooding in Nebraska. Finding a way to continue to support our housing and community development partners and distribute information to meet the needs of residents across the state was a challenge. Learn how the Nebraska Investment Finance Authority trained almost as many people in a 3-month period as they did in the prior year by repurposing existing technology.

North Carolina Housing Finance Agency:
Improving Public Accessibility and Agency Operations with Issue Management

The Agency merged two needs with an IT vision to apply issue management best practices to known, discovered and unexpected opportunities in a reusable, scalable, and efficient fashion. Many issue types were revealed as focal points of work directly linked to customer value and 20 helpdesks were established to document, monitor and measure work and public interactions across workflows, use existing expertise, provide improvement opportunities and alleviate COVID-19 impact on agency operations.

Ohio Housing Finance Agency:
OHFA Inspection Software – New Compliance Technology During COVID-19 and Beyond

Low Income Housing Tax Credit compliance divisions have faced significant challenges in recent years. The Ohio Housing Finance Agency met the challenges with innovative, replicable solutions. OHFA identified the need to streamline processes to create efficiencies and standardize compliance audits and partnered with an outside vendor to build a new software system to address emerging compliance needs.

Rhode Island Housing:
Harnessing Technology for Website Redesign

Moving into a new decade spurred this HFA to exploit new and emerging technologies to develop one, comprehensive, user-friendly website to support business lines, improve customer service, expand communications efforts, and improve the agency’s bottom line. One year after its launch, our new website has been a game-changer for our customers, partners, employees, and the general public.