Management Innovation: Human Resources

Recognizes outstanding innovation in human resources management to strengthen agency operations and achieve strategic objectives.

Judging Criteria

Management Innovation entries will be judged on the degree to which they:

  • Are innovative
  • Are replicable
  • Respond to a management challenge or opportunity
  • Achieve measurable improvements in agency operations
  • Provide benefits that outweigh costs
  • Demonstrate effective use of resources
  • Achieve strategic objectives

If you have questions, please email awards@ncsha.org or call 202-624-7710.

2019 Entries

California Housing Finance Agency:
Remodeling Our Culture

Looking to remodel its organizational culture, CalHFA teamed up with a cultural transformation consultant to design and successfully execute an initiative to improve communication and create a system of accountability for both staff and management.

District of Columbia Housing Finance Agency:
The Missing Benefit: CHOICE, the Education Finance Program

DCHFA partnered with Gradifi to administer the CHOICE Education Finance Program, a DCHFA-unique program that that offers a Student Loan Paydown Plan or a College SaveUp Plan. Gradifi is an online portal where employees can track their enrollment in either of these programs and manage their loan debt or 529 savings plan. Within the portal, employees can also refinance student loans and receive loan counseling or assistance with college planning.

Idaho Housing and Finance Association:
Human Resources Data Analysis for Management

Managers typically don't have data readily accessible to analyze areas such are recruitment, benefits, time off, or compensation. Idaho Housing's statistical report allows management to determine yearly strategies and development for their employees. The report also helps management understand how their staff compares to the rest of the company and national workforce.

Indiana Housing and Community Development Authority:
Customer Service with a Purpose: Building a Customer Centric Culture

In 2018, IHCDA partnered with the University of Indianapolis to develop a customer service training that went beyond the usual curriculum around courtesy and attentiveness. In addition to positive feedback from staff, our annual customer service survey showed that we received our highest ratings since 2012 in four key areas. Further, this training has laid a great foundation as we continue our efforts to effectively interact with customers, process partners and stakeholders.

Louisiana Housing Corporation:
Remodeling Onboarding

Louisiana Housing Corporation implemented an innovative method to improve employee onboarding by creating a multi-disciplinary and inter-departmental task force to streamline and enhance the process.

MassHousing:
If You Know Better ... You Do Better — MassHousing's New Approach to Diversity Training

The scope of what a diverse workforce means is changing – and MassHousing has found a successful formula for meaningful diversity and inclusion employee training. Creating a pattern of staff interaction in diversity training focus groups and pilot trainings prior to all staff Agency-wide trainings, has engaged employees and made them part of the process. This has been a key difference in the program’s success and will contribute to the growth and development of these trainings over time.

Wyoming Community Development Authority:
My Link — WCDA Intranet

WCDA created a brand new modernized intranet for employees to enjoy. With information on our employees and board members, needed documents, company newsletters, a place for staff to post pictures of their animals or child’s fundraiser, and more, My Link is ground zero for all the latest happenings at WCDA.