Management Innovation: Technology

Colorado Housing and Finance Authority:
CHFA Adopts eNotes

In February 2021, Colorado Housing and Finance Authority (CHFA) became the first state HFA in the nation to electronically accept, purchase, and deliver an electronic mortgage note (eNote). CHFA’s adoption of eNotes gives customers the option to sign their mortgage note electronically, increases efficiencies, and provides faster funding of loans delivered to CHFA by its participating lenders.

Connecticut Housing Finance Authority:
CHFA (CT) Testing the Boundaries of Rapid Implementation

CHFA assisted the CT Department of Housing with the rapid implementation of a CARES Act-funded rental assistance program. With a careful design of a universal dataset that focused on simplicity, scalability, and end-to-end visibility of the application, CHFA delivered in 3 weeks. IT leveraged existing tools and resources to support the program, which processed over 23,000 initial applications, approved almost 12,000 applicants and delivered more than $23 million in rental assistance.

District of Columbia Housing Finance Agency:
HFA365

DCHFA in partnership with its Office-365 Consultant - Centricity Technology Partners, a Washington, D.C. based Minority & Women owned firm, utilized a four-step approach to a Cloud-First strategy for IT services that replicates industry best practices for quality management and digital transformation to replace DCHFA’s on-premises IT (server) infrastructure.

Louisiana Housing Corporation:
Remote Virtual Inspection: An Adaptive Success

In an effort to adapt to the unprecedented pandemic shutdown, the Louisiana Housing Corporation quickly worked to implement a virtual home inspection process that led to an increase in productivity and efficiency as well as an increase in the number of completed home inspections per quarter. Due to proven success, best practices for LHC’S remote virtual inspection process are already being implemented by other agencies throughout the country.

Minnesota Housing:
Multifamily Scoring Wizard

By working closely with our business partners and end users, we re-imagined how our consolidated RFP scoring process functioned and was supported. Using state of the art technology, we transformed a highly complex application that took literally hundreds of hours build, test, and update all the downstream integrations into a highly user-friendly Scoring Wizard that can be effectively and efficiently modified year after year (by business users) to meet the constantly changing guidelines.

North Carolina Housing Finance Agency:
Lien Satisfaction eRecording Solution

The Agency’s servicing department was using a manual process for tracking and performing lien satisfactions across its entire program portfolio and was leveraging one full-time employee (FTE) to manage the process. The challenge was to accurately create, process and track hundreds of additional lien satisfaction documents each month without increasing the number of FTEs required to perform the work. Enter the Agency's Lein Satisfaction eRecording Solution.

Rhode Island Housing:
Using Technology to Help Struggling Homeowners Get a Fresh Start

RIHousing’s Fresh Start App allowed us to successfully roll out and administer $2 million in Hardest Hit Funds (HHF) to struggling homeowners in the midst of a pandemic and when staff were working remotely. Using in-house staffing and resources, RIHousing designed, built and rolled out our new online application portal in a 6-week timeframe. The Fresh Start App stands as our first fully online, internally developed customer interface.

Utah Housing Corporation:
UHC Servicing Mobile App

UHC deployed a mobile app for iPhone and android users. The application allows homeowners to review mortgage account information, make payments, and view documents. Almost 3,000 users have downloaded the application since deployment 9 months ago. There has been a great response from both homeowners and staff. The project gave the agency the opportunity to work with an outside software and development vendor - a first for the agency. It has been an exciting journey!