Management Innovation: Internal Operations

California Housing Finance Agency:
Financial Transparency, Internal Controls and Risk Oversight

CalHFA implemented a suite of internal control and oversight policies to reduce agency exposure to risk. Among these was a restructuring of our internal audit committee, a comprehensive Internal Control Policy and Procedure Manual and a completely new process for designing and publishing our Annual Comprehensive Financial Report.

Idaho Housing and Finance Association:
Elevating Engagement and Operations through the 2025 Annual Meeting Experience

Through a seamless fusion of live entertainment, strategic content delivery, and Artificial Intelligence (AI)-enhanced planning, Idaho Housing delivered an experience that strengthened employee engagement, streamlined internal operations, and reinforced our organizational culture. This innovative event model showcased how internal corporate gatherings, when thoughtfully designed and technologically supported, can serve as transformative catalysts for employee connectivity, service and impact.

Illinois Housing Development Authority:
IHDA Core Values

While the Illinois Housing Development Authority had a culture and followed a distinct ethos, nothing was ever put into paper. As a result, IHDA formed a committee designed to research and identify our Core Values that will become engrained in our collective IHDA consciousness.

MassHousing:
Loan Lifecycle Project Audit

MassHousing’s Internal Audit completed the Loan Lifecycle project audit, which provided assurance on one of our largest business transformations to date. Notable project audit outcomes strengthened operations and helped achieve objectives by offering insight into inefficiencies and process bottlenecks; providing an objective record of decisions, communications and outcomes; and ensuring the project aligned with internal policies and industry standards.

Minnesota Housing:
Meeting the Unique Needs of Local Government

Minnesota Housing’s mission states that housing is foundational to a full life and a thriving state, so we equitably collaborate with individuals, communities and partners to create, preserve and finance housing that is affordable. The housing needs in various regions of Minnesota vary significantly based on the unique aspects of each community. Therefore, we created a new department for Local Government Housing Programs that offers a replicable and efficient model for program delivery.