Resource Center

Looking for talking points or FAQs to prepare for a meeting on Capitol Hill? A copy of NCSHA’s annual Factbook? Housing research and analysis? A presentation from a recent conference to share with a colleague? A reference guide for Housing Credit, HOME, MRBs, or Section 8 program administration? You’ve come to the right place: The NCSHA Resource Center is your source for this important information and much more. Refer to the right sidebar to see resource categories or use the search bar to search resources by topic.

NCSHA Members: Looking for a specific resource from a past event or conference? Please contact us for assistance.

Emergency Housing Assistance Updates

MassHousing | Municipal Lots Initiative

The Municipal Lots Initiative is MassHousing’s newest pilot program designed to address local housing production barriers and increase housing choice for low- and moderate-income individuals and families.

California Housing Finance Agency | CalHFA Broadens Its Reach with the Efficient Mixed-Income Program

CalHFA's Mixed-Income Program (MIP), launched in 2019 and expanded with additional state resources in 2020, is unique in California, where no other state rental housing program provides subsidy for people making above 60% of the area median income, often called the Missing Middle. MIP serves a range of income levels up to 120% of AMI, with the developments taking advantage of income averaging, and its streamlined finance model will produce more housing in less time and with less public subsidy.

Arizona Department of Housing | Building Efficiency Scoring in QAP for Higher Production of Units

Arizona Department of Housing implemented a building efficiency scoring category in its QAP encouraging a greater proportion of the building to be used for rental units. This encouraged new construction for developers to have the ability to achieve a higher score by configuring the layout of a new building in comparison to working with an existing floor plan in a rehabilitation project. This resulted in an 11.6% increase in the number of equal sized units that could be achieved with the LIHTC.

Rhode Island Housing | Harnessing Technology for Website Redesign

Moving into a new decade spurred this HFA to exploit new and emerging technologies to develop one, comprehensive, user-friendly website to support business lines, improve customer service, expand communications efforts, and improve the agency’s bottom line. One year after its launch, our new website has been a game-changer for our customers, partners, employees, and the general public.

Ohio Housing Finance Agency | OHFA Inspection Software – New Compliance Technology During COVID-19 and Beyond

Low Income Housing Tax Credit compliance divisions have faced significant challenges in recent years. The Ohio Housing Finance Agency met the challenges with innovative, replicable solutions. OHFA identified the need to streamline processes to create efficiencies and standardize compliance audits and partnered with an outside vendor to build a new software system to address emerging compliance needs.

North Carolina Housing Finance Agency | Improving Public Accessibility and Agency Operations with Issue Management

The Agency merged two needs with an IT vision to apply issue management best practices to known, discovered and unexpected opportunities in a reusable, scalable, and efficient fashion. Many issue types were revealed as focal points of work directly linked to customer value and 20 helpdesks were established to document, monitor and measure work and public interactions across workflows, use existing expertise, provide improvement opportunities and alleviate COVID-19 impact on agency operations.

Nebraska Investment Finance Authority | A Mighty Task – Repurposing Technology

The COVID–19 pandemic came on the heels of historic flooding in Nebraska. Finding a way to continue to support our housing and community development partners and distribute information to meet the needs of residents across the state was a challenge. Learn how the Nebraska Investment Finance Authority trained almost as many people in a 3-month period as they did in the prior year by repurposing existing technology.

Wyoming Community Development Authority | WCDA Board of Directors Orientation

The Wyoming Community Development Authority (WCDA) creatively designed the ultimate Board of Directors Orientation for onboarding all new Board Members. Rather than the tedious paper packet that is heavy and difficult to understand, we wanted to put a fun spin on our orientation. Welcome to our 2020 Board of Directors Orientation presentation!

Pennsylvania Housing Finance Agency | Training Made Simple: How-To Video Series

The Pennsylvania Housing Finance Agency’s Housing Management Division created a series of How-To Videos to provide training and support to agency-financed projects. The ongoing web series provides detailed instructions on processes and procedures that are commonly utilized by property personnel. The videos are easily accessible via YouTube or the agency website. In an effort to expand our support at the site level while effectively managing our time, the How-To Web Series is a useful resource.

Ohio Housing Finance Agency | Qualified Allocation Plan Interactive Maps

The competitive criteria and requirements outlined in OHFA's Qualified Allocation Plan help ensure that the applications OHFA funds meet the needs of low-income Ohioans and creates thriving communities. Writing a QAP that meets these goals is complex. Unfortunately, this process inherently involved a lack of data standardization and clarity. OHFA created a better functioning method to improve the application, scoring, and decision-making process.