Resources
Rhode Island Housing | Harnessing Technology for Website Redesign
Moving into a new decade spurred this HFA to exploit new and emerging technologies to develop one, comprehensive, user-friendly website to support business lines, improve customer service, expand communications efforts, and improve the agency’s bottom line. One year after its launch, our new website has been a game-changer for our customers, partners, employees, and the general public.
Ohio Housing Finance Agency | OHFA Inspection Software – New Compliance Technology During COVID-19 and Beyond
Low Income Housing Tax Credit compliance divisions have faced significant challenges in recent years. The Ohio Housing Finance Agency met the challenges with innovative, replicable solutions. OHFA identified the need to streamline processes to create efficiencies and standardize compliance audits and partnered with an outside vendor to build a new software system to address emerging compliance needs.
North Carolina Housing Finance Agency | Improving Public Accessibility and Agency Operations with Issue Management
The Agency merged two needs with an IT vision to apply issue management best practices to known, discovered and unexpected opportunities in a reusable, scalable, and efficient fashion. Many issue types were revealed as focal points of work directly linked to customer value and 20 helpdesks were established to document, monitor and measure work and public interactions across workflows, use existing expertise, provide improvement opportunities and alleviate COVID-19 impact on agency operations.
Nebraska Investment Finance Authority | A Mighty Task – Repurposing Technology
The COVID–19 pandemic came on the heels of historic flooding in Nebraska. Finding a way to continue to support our housing and community development partners and distribute information to meet the needs of residents across the state was a challenge. Learn how the Nebraska Investment Finance Authority trained almost as many people in a 3-month period as they did in the prior year by repurposing existing technology.
Wyoming Community Development Authority | WCDA Board of Directors Orientation
The Wyoming Community Development Authority (WCDA) creatively designed the ultimate Board of Directors Orientation for onboarding all new Board Members. Rather than the tedious paper packet that is heavy and difficult to understand, we wanted to put a fun spin on our orientation. Welcome to our 2020 Board of Directors Orientation presentation!
Pennsylvania Housing Finance Agency | Training Made Simple: How-To Video Series
The Pennsylvania Housing Finance Agency’s Housing Management Division created a series of How-To Videos to provide training and support to agency-financed projects. The ongoing web series provides detailed instructions on processes and procedures that are commonly utilized by property personnel. The videos are easily accessible via YouTube or the agency website. In an effort to expand our support at the site level while effectively managing our time, the How-To Web Series is a useful resource.
Ohio Housing Finance Agency | Qualified Allocation Plan Interactive Maps
The competitive criteria and requirements outlined in OHFA's Qualified Allocation Plan help ensure that the applications OHFA funds meet the needs of low-income Ohioans and creates thriving communities. Writing a QAP that meets these goals is complex. Unfortunately, this process inherently involved a lack of data standardization and clarity. OHFA created a better functioning method to improve the application, scoring, and decision-making process.
MassHousing | Innovation Team
MassHousing’s Innovation Team is an inter-disciplinary and inter-departmental team dedicated to using policy research, analysis, and recommendations to expand affordable housing in the Commonwealth of Massachusetts.
Connecticut Housing Finance Authority | Creation of Primex Team
CHFA’s Lean program has evolved from a focus on large process improvements efforts addressed through Kaizen events to a focus on short-term projects that provide a significant impact in enhancing core- competencies for the business. The new initiative called “PRIMEX” (which stands for Process Improvement Experts) is steered by a cross-functional team who actively seeks input from staff members and fosters interdepartmental engagement through process improvement efforts.
