
An expert panel discusses why program staff, especially those charged with outreach via technology, need to be thinking about access across communities from the start – long before the first line of code is written or a vendor partner is selected. Learn why diversity at the design level and community collaboration matter for program success […]
Read More… from Designing with Equity and Justice at the Center (AC21)

2020 was the year mortgage originations broke records. 2021 is the year servicers have to manage those larger portfolios while adjusting to numerous regulatory changes and helping borrowers impacted by COVID-19 avoid foreclosure. HFA staff and outside experts share how they are balancing these cross-cutting obligations and working with homeowners, lenders, and their states’ Homeowner […]
Read More… from Mortgage Servicing and Loss Mitigation in a Changing Landscape (AC21)

Automated analysis and artificial intelligence can unlock extraordinary insights and enable innovation — but they also can lead inadvertently to racially biased conclusions. Experts discuss how to identify and avoid bias in automated valuation models and offer advice and tools to improve the data you gather and algorithms you use. DISCUSSION LEADER Dhathri Chunduru, Director […]
Read More… from The Opportunities and Perils of Artificial Intelligence in Housing (AC21)

How are HFAs and other organizations using social impact bonds to finance affordable single-family and multifamily developments? Explore the rationale for social impact bonds, lessons from taxable and tax-exempt executions, pricing impacts, and the rating agency perspective on this emerging sector. DISCUSSION LEADER Tonya Curry, Deputy Commissioner for Housing | Georgia Department of Community Affairs/Georgia […]
Read More… from Using Social Impact Bonds for Affordable Housing (AC21)

Preservation experts discuss the challenges to maintaining the affordability of multifamily developments in the Housing Credit, HUD, and USDA portfolios and the naturally occurring affordable housing stock. Practitioners address programmatic, legal, and financial strategies for recapitalizing and preserving at-risk properties. DISCUSSION LEADER Lisa Vatske, Director, Multifamily Housing and Community Facilities | Washington State Housing Finance […]
Read More… from Proactive Preservation (AC21)

How do you build systems of diversity, equity, and inclusion in an organization? In this session, “deconstruct” complex terms, discuss how to incorporate inclusivity into strategies, get advice on facilitating important internal conversations. Hear a case study illustrating one HFA’s commitment to and progress toward becoming a more equitable organization. PARTICIPANTS Debbie Herrera, Director, Human […]
Read More… from Advancing Diversity, Equity, and Inclusion (AC21)

Gain helpful tips, tricks and examples for targeting, engaging, and fostering audiences on popular digital platforms. Learn what to do — and more importantly, what not to do — when communicating online with your target audiences. PARTICIPANTS Lisa Ardia, Senior Web Marketing Manager | Rinck Advertising Sarah Bird, Content Director | Rinck Advertising Kathleen de […]
Read More… from Finding Your Audience: Engaging Effectively on Digital Media (AC21)

Data dashboards have become the gold-standard method for program transparency. Industry experts provide quick tricks and tips you can use to set up or improve your dashboards for program design, reporting, and decision-making. Learn how dashboards can serve multiple essential functions, including highlighting program success in Emergency Rental Assistance and Homeowner Assistance Fund programs, communicating […]
Read More… from Data Visualization Tricks and Tips: Dashboards in Action (AC21)

Learn how COVID-19 impacted the ability of issuers to raise needed funds in the bond markets to combat the shortage of affordable rental units in their states. Discuss lessons learned, new solutions, and strategies for improving program resilience. DISCUSSION LEADER Sergei Kuzmenchuk, Chief Financial Officer | Maryland Department of Housing and Community Development PARTICIPANTS Anne Berman, […]
Read More… from A Multifamily Financing Conversation (AC21)