Servicing Technology: When to Outsource (HFAi21)
State HFAs discuss the technological solutions they’ve implemented, including debit card payments and mobile apps, for a variety of servicing functions — and how they decide whether to outsource technology development or leverage internal resources.
DISCUSSION LEADER
Chuck Kracht, Director of Loan Servicing | Idaho Housing and Finance Association
PARTICIPANTS
Pamela Holmes, Director of Loan Servicing | Virginia Housing
Heather Johnson, Senior Advisor, Single Family Loan Servicing | Tennessee Housing Development Agency
Kathryn Newton, Director, Loan Servicing | Pennsylvania Housing Finance Agency
Amy White, Vice President, Mortgage Servicing | Utah Housing Corporation
