Mortgage Servicing and Loss Mitigation in a Changing Landscape (AC21)
2020 was the year mortgage originations broke records. 2021 is the year servicers have to manage those larger portfolios while adjusting to numerous regulatory changes and helping borrowers impacted by COVID-19 avoid foreclosure. HFA staff and outside experts share how they are balancing these cross-cutting obligations and working with homeowners, lenders, and their states’ Homeowner Assistance Fund programs to keep families in their homes.
DISCUSSION LEADER
Heather Johnson, Senior Advisor, Single-Family Loan Servicing | Tennessee Housing Development Agency
PARTICIPANTS
Chuck Kracht, Director of Loan Servicing | Idaho Housing and Finance Authority
Donna Schmidt, Managing Director | DLS Servicing Consultants, LLC
