Minnesota Housing | PBCA Process Remodel

The Housing Management Officer Project Based Contract Administration (HMO PBCA) team implemented a remodel project to address management and occupancy review (MOR) requirements and how those requirements were being met. The remodel work aimed to include process improvement with supporting technology. The project was needed in order to review and update the previous paper heavy processes that were inefficient, confusing, and time consuming for both agency staff and customers.