Best of HFAs: Internal Operations (AC21)
HFAs share how they transformed employees’ remote workspaces and created hybrid work models, trained legal staff in house, and developed an internal call center to help small property owners and their tenants apply for emergency rental assistance.
DISCUSSION LEADER
Phaedra Stoger, Operations Associate/Membership | National Council of State Housing Agencies
PARTICIPANTS
Myra Carmona, Vice President of Talent and Culture | MassHousing
Neha Patadia, Manager of IT Applications | New Jersey Housing and Mortgage Finance Agency
Clarence Stone, Director, Legal Affairs | Michigan State Housing Development Authority
