Training, Client Engagement, and Capacity Building Officer
Job Description
The Training, Client Engagement, and Capacity Building Officer is a key member of the Counseling Division with strong accountability to lead a third-party contractor and PHFA’s Housing Counseling Network to deliver exceptional training programs, fostering strong client relationships and building capacity of our housing counseling agencies and partners. The Senior Training Officer is responsible for designing and implementing sponsored training initiatives that will drive client engagement and satisfaction, the development of strategic marketing/outreach plans to enhance the counseling agencies impact and sustainability while operating in PHFA’s Housing Counseling Network.
Key Responsibilities
Develop and Execute Capacity Building/Client Engagement Strategies
- Writes, develop and or incorporate existing curricula and outsourced development of counseling and educational materials including lesson plans, teacher/leader’s guides, take-home and in-session group and individual activities.
- Evaluate existing curriculum and manage relationships with staff at organizations that have developed their own counseling and educational curriculum.
- Facilitate focus groups as required to understand common interests, to determine barriers and to make industry improvements in our training and outreach efforts.
- Make recommendations regarding the design, development, integration, and implementation of the “Counselors Corner” applications to satisfy overall business needs and provide counselors with and adding new users into the Counselors Corner system.
- Design and conduct regional training presentations.
- Design, develop, and deliver training programs for housing counselors, clients, and partners, ensuring alignment with industry best practices, HUD guidelines, and organizational goals.
- Assist with coordinating the Agency’s counseling network and home buyer education presentations.
- Make home buyer education presentations to prospective home buyers, counselors and other groups.
- Coordinate all training activities involved with loss mitigation strategies appropriate to combat the loan delinquency rate in Pennsylvania.
- Develop and maintain partnerships with key stakeholders, including government agencies, non-profits, and industry organizations, to advance our organization’s mission and goals.
View the complete job description and apply online: https://phfa.wd5.myworkdayjobs.com/PHFA/job/Harrisburg-PA/Training–Client-Engagement–and-Capacity-Building-Officer_JR283
