John began his VA career in September 2010, and currently serves as the Assistant Director of Loan Policy and Valuation responsible for all aspects of benefit entitlement. This includes eligibility, origination, loan policy, valuation, Specially Adapted Housing, Native American Direct Loans, and Legal/FOIA. His group is credited with reducing timeliness for determining eligibility from 14 days to less than 48 hours, with 70% of those requests issued immediately. He has been instrumental in automating the mortgage process including eligibility and production at VA. A Veteran himself, John served in the US Navy during Operation Restore Hope and the Gulf War.
Prior to his tenure with VA, John spent 15 years in the private sector, most recently with Bank of America, serving as Vice President of VA Real Estate Management. John also held a variety of senior leadership positions at large lending institutions including Countrywide Home Loans, as Senior Vice President of Sales and Operations, and Regional Vice President of Loan Operations.
While at Countrywide, he led the design of a new portfolio retention strategy, which became an industry leading model.
Additionally, he formed the group which managed the VA property management contract, and was credited with starting a national inspection group. A model still used throughout the industry to reduce costs, improve community relations, and decrease code violations.
John’s 20 year career in finance started while attending Lambuth University in Jackson, TN.
Presentation: Update on FHA, USDA, Ginnie Mae, and VA