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Best of HFAs: Human Resources (AC19)

Published on October 18, 2019

NCSHA Annual Conference

From creating more inclusive, customer-centric cultures to making more informed management decisions through HR data analysis, this session highlights recent successes of HFAs and their partners in human resources management. Featured in the session are these 2019 Awards for Program Excellence entries:

  • Idaho: Human Resources Data Analysis for Management
  • Indiana: Customer Service with a Purpose: Building a Customer Centric Culture
  • Massachusetts: If You Know Better… You Do Better, MassHousing’s New Approach to Diversity Training

Lydia Aguirre, Director of Human Resources | Idaho Housing and Finance Association
Myra Carmona, Vice President of Talent and Culture | MassHousing
S. Kyleen Welling, Chief of Staff and Chief Operating Officer | Indiana Housing and Community Development Authority