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Supportive Housing Quality Officer

Published on January 6, 2021
Organization: Minnesota Housing


Minnesota Housing MNHousing

Minnesota Housing is hiring! We’re a mission-centered state agency looking for a candidate that understands Minnesota’s Homeless Response System, thrives in a fast-paced environment, and enjoys working in a team-based setting. You’ll join the Housing Stability Team and make a difference immediately by working with state agency colleagues, housing providers, and service providers to ensure that people that are living in supportive housing units can access available services so that they can thrive in their safe, affordable housing. This position will also help advance the Housing Stability Team, agency, and interagency initiatives to refine and operate a robust Homeless Response System.

Essential Job Duties:

  • In collaboration with internal work teams, and with input from external partners, develop and implement a risk-based monitoring process to determine how well the supportive housing unit and available services are supporting the people who live in them
  • Coordinate and facilitate an internal, multi-team workgroup that will use qualitative and quantitative data to drive continuous quality improvements for the people living in Minnesota Housing-financed supportive housing unit
  • Review, score, and author selection narratives on RFP applications that include supportive housing units; help selected housing developments with supportive housing move from the selected phase through the closing phase
  • Participate in key meetings and groups to help advance the agency priority of preventing and ending homelessness and refining and operating a robust Homeless Response System
  • Strong communication and customer service skills with motivation to help people living in supportive housing units to be able to thrive and to contribute to the overall success of the Minnesota Housing Finance Agency

Minimum Qualifications
PLEASE NOTE:  To be qualified for this position, applicants must meet all of the following minimum qualifications. Ensure that your resume contains descriptions of your work experiences sufficient for comparison against the requirements stated below. 

  • Bachelor’s degree in Housing, Community Development, Social Work, or related area plus one (1) year of experience managing homeless-related programs


  • Two (2) years of demonstrated experience as described above will substitute for a bachelor’s degree

In addition to the qualifications listed above, the following is also required:

  • Knowledge of supportive housing principles, procedures, and practices sufficient to analyze, research, and interpret supportive housing data and best practices and emerging trends
  • Ability to plan, implement, and administer risk-based monitoring processes for supportive housing units
  • Ability to problem solve independently yet know when to escalate situations
  • Demonstrated organizational skills, time management, interpersonal skills, and dependability
  • Excellent written and verbal communication and interpersonal skills sufficient to establish and maintain effective working relationships with staff, supportive housing providers, and the community
  • Strong attention to detail, demonstrated by prior experience of effective management and use of data sets and information
  • This position requires that the incumbent travel up to thirty percent (30%) of the time. Because driving is a requirement of this position, possession and maintenance of a valid driver’s license is required

Preferred Qualifications

  • Three (3) years of experience in providing direct services or administrative oversight of supportive housing units
  • Experience in the homeless/supportive housing industry
  • Understanding of how homeless services and programs are coordinated and implemented at local level

Annual Salary Range
Housing Development Officer Intermediate: $24.03 – $35.24/hourly; $50,175 – $73,581/annually

Additional Requirements

This position requires successful completion of the following:

  • Reference checks
  • Driver’s License check
  • Job-related criminal background check

Physical Requirements
Requires occasionally lifting and/or carrying such articles as file folders, ledgers, and small tools. A certain amount of walking and standing is often necessary in carrying out job duties.  

To Apply:
External candidates should apply at this link:

Internal candidates should go to Employee Self Service > Careers and search for Job ID 43118. 

Why Choose Minnesota Housing?
Our culture consists of passionate, mission-driven employees focused on delivering the best programs possible to help Minnesotans access safe, affordable housing. We invest in our employees’ futures by providing a variety of professional development opportunities. We’re committed to providing employees with work-life balance by offering many work schedule options, flexible schedules and limited overtime. That’s why our average employee tenure is 11 years.

At Minnesota Housing, we know that affordable housing is an essential part of Minnesota’s infrastructure. When you work here, you’re helping to build stronger communities. We also have a national reputation as one of the finest housing finance agencies in the country.

Our top notch benefits include extremely inexpensive health insurance for employees and dependents, generous vacation and sick leave plans, eleven holidays per year, and tuition assistance. We offer a defined benefit pension plan with a guaranteed, life-long benefit based on tenure plus pre-tax and ROTH options to supplement the pension.  For more information, visit our website at

Affirmative Action/ Equal Opportunity Employer
This information can be made available in alternative formats to individuals with disabilities by calling (651) 259.3637 or (651) 282.2699 (TTY).