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Senior Business Systems Analyst

Published on August 12, 2019
Organization: Tennessee Housing Development Agency


Tennessee Housing Development Agency


Location: Nashville, TN

Dynamic Information Technology (IT) team on the leading edge of technology has a need for an experienced Business Systems Analyst. Do you thrive in a fast-paced, collaborative team environment? Do you want to have a role in influencing day-to-day decisions? Do you want to have challenging work every day where your creativity can be an asset? Then we want to meet you!

We are looking for a Senior Business Systems Analyst to help support our mortgage systems and perform analysis for divisional business processes as they relate to technology. We need someone with a successful track record in customer service and business analysis, with strong organizational and troubleshooting skills, and strong interpersonal verbal and written communication skills in both technical and non-technical forums.

Your regular duties will include working with external vendors and internal stakeholders to resolve issues; researching any proposed State or Federal regulation changes and recommending or assisting in any necessary modifications, upgrades, or changes to software or automated processes as a result of those changes; assigning rights and authority access to division software systems, including both internal and external systems; testing and monitoring software enhancement updates, including testing for program accuracy and completeness by performing sample data runs on a representative test platform prior to recommending that programs become operational; examining deliverables for adherence to organization and division standards to ensure that both user and system requirements are being met; designing, developing, executing, and modifying data reports from the appropriate system and any other required external organization to meet agency reporting needs or Federal/State audit requirements; and training and providing technical assistance to division staff regarding division-specific software systems. Responsibilities may also include assisting with the design of new computer programs by analyzing business requirements, constructing workflow charts and process-flow diagrams, studying system capabilities, and writing functional and non-functional system specifications.


  • Bachelor’s degree in information technology, public administration, business administration, orrelated field.
  • Two years of experience in business process analysis, major computer system implementations,change management, and/or major analytical or research studies.
  • One year working within the mortgage or servicing industry in any capacity highly preferred.

STARTING SALARY: $52,000 to $68,000 depending on experience.

BENEFITS: THDA offers an excellent benefits package: medical, dental, vision, and life insurance options; disability insurance; retirement plans; flexible benefit pre-tax accounts for medical, dependent care, transportation, and parking; annual leave and sick leave that begin accruing after the first month of employment; and 11 paid holidays per year. We also offer work-life balance opportunities through alternative work schedules, flexible schedules, and telecommuting.

To apply, visit our website at and click on the Careers link at the top of the page.

Note that only on-line applications for specific positions through this website will be considered.

THDA is an equal opportunity, equal access, affirmative action employer.

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