Type: 
HFA Job Opportunities

 

APPLICATION DEADLINE IS THURSDAY, NOVEMBER 16, 2017 AT 11:59PM

Division: Mortgage Loan Servicing
Reports to: Investor Reporting and Escrow Manager
Location: Nashville, TN
Full-time/Part-time: Full-Time
Salary Grade: 30
Monthly Salary Range Minimum: $3,205
FLSA Classification: Non-exempt (01)

Critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons.

POSITION SUMMARY: Completes activities relating to the reconciliation of the Tennessee Housing Development Agency (THDA) mortgage loan portfolio on a monthly basis, to include reconciliation of servicing reports, balances and investor pooled loans.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.

  • Reconciles, verifies and balances loan servicing reports against monthly activity and prior month reports.
  • Assists with the balancing of payment groups, mortgage payoffs and other activities on a daily and monthly basis.
  • Reconciles individual investor reports and prepares remittance requests.
  • Verifies the proper set up of new loans including the principal balances, Principal and Interest (P and I), interest rates and maturity terms for proper amortization.
  • Verifies the prepayment of loans, payoffs, curtailments and other changes that would impact the outstanding balances at the end of a period.
  • Provides assistance with lock box payment exception files.
  • Maintains and files electronic information to customer accounts with proper noting and documentation.
  • Prepares reports on maturing loans and monthly status reports.
  • Provides phone support through the Loan Servicing call center, including incoming and outgoing follow up communications.
  • Makes outgoing calls to customers to attempt to assess reasons for default and make satisfactory arrangements to bring accounts back into a current standing.
  • Assists with error resolution and customer complaint tracking.
  • Serves as the primary back-up to Escrow functions.
  • Provides back up for other Loan Servicing functions.

 

MINIMUM QUALIFICATIONS
The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience:

  • High school diploma or GED.
  • Accounting experience, with accounting experience in the mortgage industry preferred.
  • Successful completion of Mortgage Bankers Association 'Basics of Mortgage Servicing' course preferred.

 

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Knowledge, Skills, Abilities, and Competencies:

  • Knowledge of accounting concepts; knowledge of mortgage loan accounting concepts preferred.
  • Advanced Excel abilities.
  • Excellent customer service skills.
  • Excellent telephone etiquette.
  • Excellent verbal and written communication skills.
  • Ability to accurately enter data into electronic systems.
  • Strong interpersonal skills.
  • Builds and maintains positive relationships with internal and external constituents.
  • Ability to work effectively as part of a team.
  • Ability to plan and organize a large workload.
  • Maintains high level of confidentiality.
  • Strong organizational and time management skills; uses time effectively; consistently meets deadlines.
  • Documents regularly, thoroughly, accurately, and completely with a high level of detail.
  • Ability to read, follow and interpret instructions, regulations and policies.
  • Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
  • Computer literate; proficient in Microsoft Word, Excel, Outlook, and the internet; able to effectively adapt to and use other computer systems as needed for daily activities.

 

Special Demands:
The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.

  • The ability to sit at a work station for long periods of time and focus on detailed computer data.
  • While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle or feel; and talk and hear.
  • The employee is occasionally required to walk; reach with hands and arms, and stoop, kneel, or crouch.
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

 

EQUAL OPPORTUNITY/EQUAL ACCESS/AFFIRMATIVE ACTION EMPLOYER

APPLICATION MUST BE COMPLETE AND RESUME ATTACHED FOR CONSIDERATION

PLEASE VISIT OUR WEBSITE AT WWW.THDA.ORG AND FOLLOW THE ONLINE
APPLICATION INSTRUCTIONS