Management Innovation: Internal Operations

Colorado Housing and Finance Authority:
The First Mile - Single Family Loan Document Processing in 37 Minutes

CHFA staff efforts and new technology reduce loan document processing from days to 37 minutes.

Iowa Finance Authority:
An Operational Transformation Leading to 100% Awareness

Every department is on the same page, our vision is crystalized, we've gained more traction and we're working towards our 100% name awareness goal.

Kentucky Housing Corporation:
International Management Partnership

International partnership to exchange ideas on administering housing programs.

MassHousing:
Improved Multi-Family Borrower Statement

MassHousing’s Loan Servicing Department offers multifamily borrowers an enhanced "Borrower Statement."

Michigan State Housing Development Authority:
Establishing MSHDA's Office of Procurement

MSHDA established an Office of Procurement to centralize and streamline services provided to the Authority.

New Hampshire Housing Finance Authority:
The Homeownership Fellowship Program

The Homeownership Fellowship program addresses the operational challenge of top originators aging out of the field.

New Jersey Housing and Mortgage Finance Agency:
Improving The Application Development Cycle

Implementing Agile project management and utilizing newer technologies help to improve the application development cycle.

Rhode Island Housing:
Opening the Section 8 Wait List: Operations

Careful planning with homeless providers led to a smooth wait-list opening and a useful case-management database.

Virginia Housing Development Authority:
Borrower Outreach Program

An effective "hands-on" program that's expanding assistance to homeowners struggling to meet their payments.

Wisconsin Housing and Economic Development Authority:
Strategic Reinvention Plan

A bold plan with housing as the driver for job creation and anti-poverty initiatives.